Version V006 · 11 November 2026. Download this document

A.C.E Complete Order Record and acceptance

Version V006 — 11 November 2026

Your service

A.C.E Complete — £179/month. 12-month minimum initial commitment. No upfront website creation fee. Twelve monthly fees total £2,148 before separately agreed extras. After the Initial Term, £179/month rolling monthly. One month’s written notice applies, including qualifying notice served in month 12 to end at the Initial Term boundary. Voluntary early termination without a contractual right makes the remaining committed monthly fees due, subject to the Service Terms’ credits, lawful reductions and A.C.E’s settlement, payment-plan or write-off discretion. A genuine material breach must be notified in writing with 14 days to cure where capable of remedy; if A.C.E fails to cure, valid termination ends future monthly fees.

Includes a tailored website, hosting, management and agreed updates; 5 core content pieces/week adapted across Facebook, Instagram, TikTok and Google Business Profile with agreed access; and AI Receptionist — website + phone, answering questions, handling enquiries, assisting with bookings and capturing opportunities. Includes 150 AI telephone minutes/month. Additional telephone usage is 25p/minute, separately human-reviewed and invoiced under an agreed usage definition. Paid advertising is separate. A.C.E is not VAT registered. No VAT is charged or added to the prices shown. If A.C.E becomes VAT registered, the £179 monthly total will remain unchanged and will include any VAT properly chargeable.

Once A.C.E has received all required information, content and access, the completed website will be ready for review within seven working days. Launch requires your express approval of the exact completed website and A.C.E’s approval. The approved concept’s design family, branding and core visual direction carry forward; a material change is agreed before changing that direction. Two consolidated revision rounds within scope are included unless the order expressly states otherwise.

Business and order details

The customer-specific record identifies the business’s legal name, trading name if different, business address, contact name and email, accepted service scope and any agreed exclusions or changes. Telephone is optional unless a particular agreed service configuration needs it; it is not a condition for submitting the concept questionnaire. Record the Client-owned domain and authorised account arrangements, update scope, approved concept revision, export limitations and relevant service configuration. The customer must be able to review those details before acceptance. A.C.E resolves identity errors through human review before processing the order against another record.

Payment and contract dates

The contract is formed only when A.C.E manually sends written order confirmation after your active acceptance and verification of the required first payment. The date on which that confirmation is sent is the Start Date, stated in Europe/London time. The managed service, monthly billing periods and 12-month Initial Term all start on that date, not on concept approval, questionnaire completion, readiness for review or website launch. The first £179 collected at checkout is an advance payment credited in full to the first monthly period from the Start Date; it does not buy an additional period before acceptance. If A.C.E declines the order, it will refund that advance in full without undue delay and will not continue recurring collections. If it cannot accept promptly, it will explain the delay and offer return of the advance before confirmation. Before confirmation you may withdraw the pending order and receive that advance back in full. The parties do not enter the 12-month commitment until confirmation is sent.

The first monthly billing period starts on the Start Date and ends immediately before the next billing date. Subsequent periods start on the Start Date’s calendar day in each following month and end immediately before the next billing date. If that day does not exist in a month, that month’s billing date is its last calendar day; the original day remains the anchor for later months. The Initial Term ends immediately before the first anniversary of the Start Date, using the last day of February for a 29 February anniversary in a non-leap year. The confirmation states the exact Start Date, next monthly billing date and Initial Term end date. There are twelve £179 monthly fees in the Initial Term, totalling £2,148 before separately agreed extras. The first renewal after it is due on that anniversary unless valid notice ends the agreement. A.C.E will align recurring collections with these dates, including any necessary credit or billing adjustment; no period is charged twice and no extra fee arises from a delay before confirmation.

The order summary shows £179 payable now as that advance, the subsequent £179 monthly amount, the formation and date rules above, notice and early-termination treatment, extra telephone usage, and links to the applicable documents and downloadable copies. Before confirmation the exact recurring dates are calculated from the confirmation Start Date, not invented as already fixed dates. The manual confirmation supplies the actual dates and accepted copies. No additional amount for the pre-confirmation waiting period is payable.

Your agreement and declarations

Each of the following three choices starts unticked and must be actively selected:

1. I agree to the A.C.E Complete Service Terms, Payments/Cancellations terms and Order & Acceptance, and acknowledge the Privacy Notice.

2. I am purchasing for business purposes, confirm the business and contact information is correct, and am authorised to enter into this agreement for the business.

3. I authorise A.C.E to take the £179 advance for my first service month, save my payment method and, following A.C.E’s manual confirmation of my order, collect recurring monthly payments of £179 in accordance with the agreement.

The retained agreement record preserves the separate business-purpose, authority, terms, privacy, order-summary and recurring-payment-authorisation confirmations represented by these three choices. Privacy acknowledgement is not marketing consent.

The action is “Accept order and continue to secure payment”. Where A.C.E will act as processor, separately identify and accept the DPA and completed client schedules through the authorised controller before the relevant processing begins. Optional marketing consent must be separate, unticked and unnecessary to purchase. No general declaration permits recording calls, accessing a diary or using another person’s images without the appropriate permission.

Agreement record

The retained record associates the exact source, prospect, original intake/session, concept receipt, reviewed and released concept revision and website output hash with the verified business and contact. It includes the server-generated order ID, payment/session/customer/subscription/invoice references, exact offer snapshot and hash, all applicable document versions and hashes, the displayed declarations and their states, customer action, timestamp, payment verification and human review decision. References and identifiers must come from the correct records, not be chosen by the browser. Retries must not create duplicate accepted orders or duplicate charges. Store the original acceptance and confirmation without overwriting them; dated corrections or changes are separate records.

Confirmation delivery and exit

The manual confirmation records the date sent, the confirmed Start Date, next billing date, Initial Term end, accepted documents and any DPA schedules. It supplies accepted copies that the Client can retain. Payment alone does not automatically send it or release onboarding. The subsequent record distinguishes brief release and submission, image permissions, receipt of all required inputs, ready-for-review target, exact private build, requested edits, Client approval, A.C.E launch approval and actual launch. Silence is not launch approval.

Client Content and the Client-owned domain remain the Client’s. A reasonable export of legally transferable customer-specific text, supplied images and available customer-specific site material is available in its available format; the Client may continue using that exported material for its own business under Service Terms 7.7. A.C.E’s underlying engines, reusable architecture, proprietary workflows and platform projects are not assigned, and third-party licences retain their own conditions. No native platform transfer or complete source-code handover is promised. Any paid migration or rebuilding requires advance written agreement. Client Personal Data return/deletion follows the DPA independently of disputed fees. Record cancellation dates, credits/refunds and the actual export and data-exit arrangements.